Fabrication Workflow Software

Privacy Policy

PRIVACY POLICY

 

1. In General

PypeServer, Inc., (“we” or “us”) provides enterprise software to our customers and their employees, contractors and other individuals (“End Users”) that helps such End Users maximize their productivity. This privacy policy (“Privacy Policy”) sets out how we collect and use data related to the End Users and our customer’s clients (“Clients”) in connection with our applications, and any services we offer (“Services”), as well as how we collect and use information about people who visit our website (“Visitors” and “Site,” respectively). Terms capitalized but not defined in this Privacy Policy shall have the meaning ascribed to them in our Terms of Use.

This Privacy Policy sets forth the nature, purpose, use and sharing of any information that identifies or can be used to personally identify End Users, Clients the visitors to the Site, and users of our Services (“Personal Information”). This Privacy Policy does not cover privacy practices associated with offline activities, websites other than ours, or practices of third parties that we do not own or control, such as our partners, third party service providers featured on the Site or in the Services or advertisers. If you have objections to the Privacy Policy, you should immediately discontinue use of the Services and follow the procedure described in the section entitled “Opting-Out or Updating Your Personal Information and Privacy Preferences.” Our processing of Personal Information is done entirely at the behest of our customers, who provide all such information to us directly or indirectly through the use of the Services by the customer’s End Users. We do not collect for our own purposes Personal Information except as set out in this Policy.

The Site and the Services are intended for adult audiences only, and we do not knowingly collect any Personal Information from anyone under 13 years of age. If you are under age 13, please do not provide any Personal Information about yourself to us. If we learn that we have collected Personal Information from a child under age 13, we will delete that information as quickly as possible. If you believe that we might have any Personal Information from a child under the age of 13, please contact us immediately.

2. Changes in Privacy Policy

Any Personal Information that we collect and maintain will be subject to this Privacy Policy, as amended from time to time. We may change the Privacy Policy at our sole discretion. However, if at any time we make material changes to the Privacy Policy, we will notify you of those changes on the Site and through the publishing of an updated Privacy Policy. If as the result of such changes you want to alter the ways in which we are allowed to use your Personal Information, you can do so by following the procedure described in the section entitled “Opting-Out or Updating Your Personal Information and Privacy Preferences.”

3. Collection of Information

Generally speaking, our Services are intended for business-to-business use, meaning the vast majority of information we collect relates to the provision of services by our customers to their Clients. However, from time to time we may be provided Personal Information, and our Services process that information and deliver it back to our customers and their End Users. At no time do we use such Personal Information for purposes not set out in this Privacy Policy or not in furtherance of our agreement with our customers. Below are the types of information we collect:

We collect the Personal Information our customers give us when they register with the Site or use the Services, including name, address, credit card or bank information, and other Personal Information requested as part of your use of the Site or the Services, or the information you choose to give us when you use the Services.
We collect information about End Users including their name and details about their employment or role with the customer. We store this information in order to create a profile for such End User to enable their access to the Service.
We automatically collect certain kinds of non-personal information when End Users use the Services, including device, browser type, operating system, CPU speed, referring or exit webpages, click patterns, Session ID, and your computer’s IP address. We also capture video and other records of user sessions and clickstreams. This information does not generally identify any individual, but it could incidentally include Personal Information (for example if the End User visits their profile and the capture includes their name or job information).
We may on occasion supplement or correct the Personal Information you submit to us and your IP address with information in our other databases or information from third-party sources in order to reduce errors in our database, authenticate our users, prevent fraud and prevent abuse of our Site, as well as to provide more consistent, relevant experiences to our users.

We may collect general information about use of the Site, such as what pages Visitors access, the number of visits, average time spent on the Site and other similar factors. This information is generally collected in aggregate form, without identifying any user individually, although IP addresses and Session ID in relation to downloads may be tracked as part of our fraud prevention efforts. We may also collect contact information from a Visitor when they interact with forms or other interactive features of our Site. Any such information is collected directly from the Visitor themself and used in accordance with this Privacy Policy.

You agree not to submit any sensitive personally-identifiable information to the Services.

4. Location-Based Services

Some Services may contain functionality that can enable us to access your location and tailor your experience based on your location (“Location-based Services”). To use Location-based Services, you must enable certain features of your mobile device (e.g., GPS, WiFi, or Bluetooth) to allow us to identify your location. To the extent your location is collected through Wi-Fi or Bluetooth sensors, such sensors, and the associated data services, may be provided by a third party that may access such information for the purpose of providing such data services to us.  You agree to such access by such third parties. You may enable or disable such Location-based Services at any time via a menu within the Services. If you choose to disable any Location-based Services on your device and/or opt out of any Location-based Services through the menu, you will not be able to utilize certain features of the Services. By enabling Location-based Services on your device, you agree and acknowledge that (i) device data we collect from you is directly relevant to your use of the Services, (ii) we may provide Location-based Services related to and based on your then-current location, and (iii) we may use any such information collected in connection with the provision of Location-based Services in providing the Services. PLEASE NOTE THAT LOCATION DATA MAY NOT ALWAYS BE ACCURATE, AND WE DISCLAIM ANY AND ALL WARRANTIES RELATED TO LOCATION-BASED SERVICES.

We may use your location to provide you with advertisements, offers, and other promotional content as part of the Services.

5. How Your Information is Used

Except as provided herein, we collect and use Personal and Non-Personal Information for internal purposes only. Non-Personal Information includes aggregated and anonymized data related to usage and our users (which does not identify any individual). We may use this information in the following ways:

  • To conduct routine business operations such as billing, identification, authentication, contact purposes and general research. As part of our routine business operations, we may transfer your Personal Information to certain third parties with whom we contract for the limited purpose of providing services such as web hosting, email, and credit card processing. These service providers are obligated to protect your information, and they do not use your Personal Information for their own commercial purposes.
  • To employ internal marketing techniques such as tracking customer preferences to provide a customized Site experience and communicating with you about Services, special offers, and other services.
  • To provide and enhance the Services.
    To gather generic product, location and other contributed information to make reports based on aggregate anonymized data, which we may use internally, or which we may sell to others.
    To comply with court and governmental orders.
    To provide the Services you request, which may include the provision of your information to a third party if the relevant Service is operated by a third party.
  • To contact Visitors who provide us with contact information, either with marketing information or in response to any inquiry. Information collected from Visitors will be stored in the form provided for future correspondence and/or marketing efforts. You may, at any time, request that we remove you from our internal lists by contacting us via the contact information provided in this Privacy Policy, or by using the “unsubscribe” link in our marketing materials.

6. Tracking, Use of Cookies, Web Beacons and Similar Devices

In order to improve our Services and provide more convenient, relevant experiences to our customers, we and our agents may use “cookies,” “web beacons,” and similar devices to track your activities. A cookie is a small amount of data that is transferred to your browser by a web server and can only be read by the server that gave it to you. It functions as your identification card and enables us to record your passwords and preferences. It cannot be executed as code or deliver viruses. A web beacon is a small transparent .gif image that is embedded in an HTML page or email used to track when the page or email has been viewed. Most browsers are initially set to accept cookies, and most services that include similar devices are typically initially activated to collect data. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. We do not support browsers’ Do Not Track features. You can enable or disable Do Not Track by visiting the preferences or settings page of your browser. You can also use the Network Advertising Initiative Opt-Out Tool.

7. Protecting Your Information

We use a variety of security measures, including SSL, encryption, and authentication tools, to help protect your information. We do not retain your Personal Information for longer than is necessary for our business purposes. When we no longer need your Personal Information, we dispose of it safely.

Our security measures include standard international data protection measures. These measures may also include periodic system-wide password resets with high password strength requirements. We strongly discourage password sharing. Due to the nature of the information and related technology, we cannot be held responsible if you share your own login credentials with others. If we learn of a security breach, then we will immediately reset your account password and attempt to notify you as per applicable guidelines to take appropriate steps.

8. Data Processing

In submitting any third-party personal data within the context of the Services (“Third-Party Data”), the parties agree that you shall be the Data Controller and you appoint us as a Data Processor of such data, for the purpose of providing the Services. To the extent that we are a “Data Processor” for you in respect of such Third-Party Data, we will:

  • Implement appropriate technical and organizational measures to safeguard the Third-Party Data against any unauthorized or unlawful access, loss, destruction, theft, use or disclosure. We implement basic level security in accordance with United States law. If higher levels of security are required, please contact us.
  • Limit access to the Third-Party Data only to those employees who need to know it to enable the Processor to perform the Services, and shall take appropriate steps to ensure the reliability of those of our employees or subcontractors who have access to such Third-Party Data.
  • Only process the personal data as specified by this Privacy and in accordance with your instructions, and will not use the Third-Party Data for any purposes other than those related to the performance of the Services or pursuant to your written instructions.
  • Upon the expiry or termination of this Privacy Policy, or upon your request, cease any and all use of the Third-Party Data and destroy or return it to you.
  • Not disclose the Third-Party Data to any third-party without your prior written consent. Such consent is granted on, for example, your instruction to share a dashboard with third parties (public or within a restricted group).

We as Data Processor may provide access to a subcontractor processor to any such Third-Party Data if we reasonably consider such access and processing necessary to the performance of the Services. In the event of such access and before the access takes place, we will ensure that an agreement with the third-party is in place which is sufficient to require it to treat personal data in accordance with the applicable provisions of this Agreement and applicable law. In particular, you authorize us to subcontract the provision of technology and commercial services to members of our corporate group.

You represent and warrant that you have all the appropriate consents from data subjects whose personal data are submitted to us in the course of the provision of the Services.

9. Disclosure to Third Parties

We will not share Personal Information with third-parties, except where required by law, to protect our own rights, or to provide a service to you. We may, however, disclose anonymized and aggregated versions of this information for business, marketing or public relations purposes. If we share any information, we require that these contractors agree to (1) protect the privacy of your personally identifiable information consistent with this Privacy Policy or the Data Protection Addendum and (2) not use or disclose your personally identifiable information for any purpose other than providing us with the products or services for which we contracted or as required by law. The following are subprocessors that we are currently engaged with and the purpose for which we work with them:

  • AWS (https://aws.amazon.com) – Primary hosting platform
    MongoDB (https://mongodb.com) – Cross-platform database
    Datadog (https://datadog.com) – Database & server monitoring service
    Honeybadger (https://honeybadger.io) – Platform performance machine. It receives extremely limited personal data if any.
    Bugsnag (https://bugsnag.com) – Used for error monitoring. Receives little to no personal data.
    Scout (https://scoutapm.com) – Application monitor. Processes technical data related to queries.
    Pusher (https://pusher.com) – Application monitoring. Receives technical and visit usage information related to use of our application and website.
    Stripe (https://stripe.com) – Payments processor.
    ActiveCampaign (https://activecampaign.com) – Email & Marketing Service. We provide ActiveCampaign with personal information so we can communicate with you in accordance with this Policy.

We may also share your Personal Information with law enforcement if we believe we are required to do so in order to comply with applicable law, or other lawful order by a court or law enforcement. We may disclose Personal Information in special circumstances when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be violating our Terms of Use, to detect fraud, or to protect the safety and/or security of our users, the CompanyCam services or the general public.

We also may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.

10. Your Choices

If at any time you are uncomfortable with our use of your Personal Information for internal marketing purposes and for the purpose of creating aggregate reports, you may opt-out by email as described in “Opting-Out or Updating Your Personal Information and Privacy Preferences.” Note that if you opt not to provide us with certain mandatory information, then our Products and services may be unavailable to you.
You may similarly opt out of receiving communications from us, although we may find it necessary to continue to communicate with you regarding your use of the Services
For our websites, you may set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this Site may then be inaccessible or not function properly.

11. Opting-Out or Updating Your Personal Information and Privacy Preferences

You have the right to access, correct and delete inaccuracies in your Personal Information and privacy preferences on the Services at any time by signing into your account and editing your Personal Information in your account profile. You may also do so by contacting us via telephone, postal mail, or email.

If at any time you wish to withdraw your consent to our processing of your data or opt out of our use of your information for internal marketing purposes or for compiling aggregate risk reports, you may do so by sending a written notice to: info@pypeserver.com. Note that your withdrawal of consent to process certain types of Personal Information may prevent us from providing the full spectrum of our Services to you.

12. Privacy Complaints

We take our users’ privacy concerns seriously. If you believe that we have not complied with this Privacy Policy with respect to your Personal Information, you may write to us at the address noted above.

The Services are intended for users in the United States and Canada. We hold and use all Personal Information in accordance with the data privacy and security laws applicable to those users.

 

The Services are not intended for use by users who reside in or are citizens of any nation that is part of the European Union or the European Economic Area. Please contact us if you have any questions about our privacy practices.

Last Updated: March 7, 2022