Who is PypeServer?
We’re a US-based software company on a mission to make your pipe, hanger, plumbing, electrical, and other fabrication processes more efficient. Our software can control and enhance manual tools, linear positioners, automated saws, pipe profilers, robotic welders, and many others. We typically save our customers a minimum of 20% on labor and 5% on materials.
We don’t just control tools, we also offer plugins and integrations for your BIM or CAD software that makes it easy to get data from your models for fabrication. Finally, we have a Cloud infrastructure to get that data to your tools, monitor your fabrication progress, help your assemblers, and collaborate with others both inside and outside your firm.
Our philosophy is that modern productivity software shouldn’t just be for big companies with big budgets. Our products are affordable, powerful, and easy to use because we keep it simple by focusing on the most important functions people need and little else. We have over 200 satisfied customers and an excellent reputation for customer support.
How do you support your customers?
PypeServer has dedicated customer support personal available Monday through Friday from 6:00 am to 3:00 pm Pacific time. We also provide an online support service that can be accessed at https://portal.pypeserver.com.
How much down time should I expect during Enterprise installation?
The downtime for your pipe profiling machine is limited to the time it takes to get it on your network, if it isn’t already, and to set up a shared network folder for Enterprise’s command files. These tasks will typically take your computer support person just a few minutes and they can be done prior to installing Enterprise whenever the pipe profiler isn’t active.
It takes about 30 minutes to physically assemble the Enterprise stand-up desk and computer. Once that’s done, the computer is connected to your network and given access to the pipe profiler’s shared network folder. These tasks don’t impose any downtime on the machine and even after everything is set up, the pipe profiler’s factory software will continue to function as a backup.
Do you offer additional training after the initial installation?
Yes. PypeServer will provide as much time as needed, within reason, to ensure your machine operators and VDC staff are proficient with our products. If you need to train new employees or otherwise need additional support, just let us know and we’ll provide it at no extra charge.
Do you offer additional training after the initial installation?
Yes. PypeServer will provide as much time as needed, within reason, to ensure your machine operators and VDC staff are proficient with our products. If you need to train new employees or otherwise need additional support, just let us know and we’ll provide it at no extra charge.
How many sites are running PypeServer software?
PypeServer is installed at approximately 200 sites.
